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Frequently Asked Questions
Company Information
Order Information
Shipping/Delivery Information
After the Sale Information
Other Information
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Quality at Wholesale Prices ... Backed by a 25-year guarantee!
Unparalleled Service ... Factory-trained, knowledgable staff provide outstanding
service before, during and after the sale.
Vast Selection ... with Same Day Shipping on Select Products!
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Alfax Furniture does not operate a store but has done business through catalogs since 1946 and via
our website since 2001. Our direct relationship with a wide variety of manufacturers
allows us to offer a broader selection than you will typically find in a brick-and-mortar
store.
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Our company headquarters is in Farmers Branch, TX. We are part of the National Business
Furniture family of companies which gives us a presence in other offices throughout
the United States including Milwaukee, Atlanta, Los Angeles, and New York.
Alfax Furniture
13901 Midway Road
Suite 102-428
Farmers Branch, TX 75244
Phone:
1-800-221-5710
Fax:
1-800-638-6445
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What is your toll-free 800 number/fax number?
AlfaxFurniture.com
maintains a toll free number for orders and customer service inquiries. Please call
1-800-221-5710
to contact a representative or fax us your inquiries, purchase orders, or requests
for quotes at
1-800-638-6445.
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Sales and Product Inquiries:
Monday-Friday
7:30 am-9 pm
(Eastern)
Saturday
9 am-7 pm
(Eastern)
Sunday
9 am-7 pm
(Eastern)
Customer Service Hours:
Monday-Friday
7:30 am-9 pm
(Eastern)
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We carry quality brands and work to ensure that your new furniture is delivered
in perfect condition. If you need service on furniture, we will do everything we
can to help you. Contact us at
1-800-638-6015
or
email us
for service, product inquiries, billing inquiries, or product quotations.
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If you need sales or customer service assistance in Spanish, please contact Sal
Rivera at 1-800-517-9531.
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Si Ud. Necesita ayuda con las ventas o los servicios, por favor habla con Sal
Rivera at 1-800-517-9531.
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Yes, and we'd be happy to send a
free catalog
to you today.
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Yes, call our representatives at
1-800-221-5710
and they will send you free manufacturers' brochures today!
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Yes we do. Most of our popular vendors have fabric and finish samples available.
Our website is designed to accommodate free color sample requests, whenever available.
Simply click on the "Free Color Samples" button below the product image you're considering.
There you can request swatches online.
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Yes, customer's own material (COM) is possible. Call
1-800-221-5710
to discuss the procedures for sending fabric to the manufacturer. There are no returns
permitted on COM orders.
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Please call
1-800-221-5710
and a Furniture Specialist will get the dimensions for you.
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You should first determine if the tables will be used for children or adults primarily.
Shoulder-to-shoulder widths and the space between each person will differ dependent
upon their age. The chart below will be a good start in determining the capacity
of each size table. From this, you should then know more correctly just how many
tables you'll need to purchase.
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Manufacturers generally produce chairs in 4 or 5 seat heights. You'll see them expressed
as 10"h, 12"h, 14"h, 16"h, and 18"h, or variants thereof. These heights are measured
from the floor to the top of the front of the seat. This is helpful to know since
you may already have chairs in use and wish to match them. If you're not matching,
then the following chart will help.
This chart was developed by manufacturers as a suggested guide. As all students
differ in build, the chart will not be precise under all conditions.
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Determining the best configuration of risers is often a difficult and confusing
task. You need to consider many variables in order to be able to select the riser
set-up that works best. You should first get the following information:
- What are the dimensions of the area in which the risers will be staged? This will
help you to know the limitations of space, side-to-side and front-to-back of the
riser set-up.
- What are the grade levels of the students using the risers? You should treat high
school students as adults.
- Will people be standing shoulder to shoulder, or will shoulders overlap?
This chart is a simple guide and may not adequately answer all your questions. For
detailed information and help, contact us at
1-800-221-5710
. Also, request a copy of our full Riser Guide that demonstrates many sample layouts.
We can help you build the parts list simply and easily. The Riser Guide will be
emailed to you in a PDF file suitable for viewing in Adobe Acrobat.
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To determine the durability of commercial furniture in daily use, tests were developed
by the Business and Institutional Furniture Manufacturer's Association (BIFMA) and
approved by the American National Standards Institute (ANSI). Products meeting ANSI/BIFMA
standards have been thoroughly tested to ensure they will give the service you expect.
Look for the ANSI/BIFMA designation.
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AlfaxFurniture.com is skilled at serving our federal government customers and processing your orders.
Through our impressive selection, most needs can be met. If, however, you should require GSA Approved items,
please visit our partner site, National Business Furniture,
for a full selection of GSA Approved items. NBF's commercial contract (#GS-27F-0024V) covers hundreds of
office furniture products with specified GSA discounts. For more information visit NBF.com
or call our GSA specialists at 1-800-558-1010.
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Please email our staff with your information and someone will contact you shortly.
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We want you to feel comfortable placing your order. You can use our secure online
ordering system or simply call us during regular business hours. You can also download our order form and mail or fax it to us.
Alfax Furniture
13901 Midway Road
Suite 102-428
Farmers Branch, TX 75244
Phone:
1-800-221-5710
Fax:
1-800-638-6445
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AlfaxFurniture.com
is dedicated to protecting the privacy of our customers and follows industry standard
best practices to do so.
AlfaxFurniture.com
does NOT rent or sell email addresses or phone numbers.
Click here
to view our complete privacy policy.
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There are three ways to check your order status:
Use our online
Order Status
tool
Email
us
Call us at
1-800-221-5710
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Your Confirmation number is generated when you place your order online. It is included
on the Checkout – Receipt page of our website and is included in the Confirmation
email we immediately send to you. Your Order Number is included in the Acknowledgment
email we send to you after we have processed your order.
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Our website accepts orders using Visa, MasterCard, American Express and Discover
cards, plus all Government credit cards. By phone, we can also accept Money Orders
and Wire Transfers. Sorry, we do not accept C.O.D. orders.
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Yes, we accept purchase orders from approved organizations such as public schools
and government agencies. Purchase orders can be sent to us in the following ways:
Mailed to:
Alfax Furniture
13901 Midway Road
Suite 102-428
Farmers Branch, TX 75244
Faxed toll free to
1-800-638-6445
Visit our Contact Us page to contact a representative who can accept an email attachment.
If you are interested in obtaining credit terms for your organization or company,
please call us at
1-800-221-5710
.
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We collect sales tax on orders shipping to
California, Georgia, New Jersey, Nevada, New York, Texas, Wisconsin.
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AlfaxFurniture.com discounts off the manufacturer's list price by up to 60%. For
most products on this website, the greater the quantity of the item purchased, the
deeper the discount. Select the item, choose the quantity and your discount will
be automatically calculated and displayed. Merchandise orders over $3,000 (where
quantity pricing does not already apply) are eligible for a volume discount as well.
Discounts are also available on delivery charges. Call our representatives at
1-800-221-5710
for volume pricing.
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To protect your credit card information, we validate the information you provide
during the checkout process. If you received an error message during checkout, please
confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address
of your credit card)
If you are still having problems please try another credit card or call us at
1-800-221-5710
.
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The order must be a minimum of $2,000 including delivery. Different payment plans
to meet your needs can be arranged.
Alfax Furniture
's rates are among the lowest in the country. Call for rates and details
1-800-221-5710
.
|
Equipment Cost |
24 Mo. |
36 Mo. |
48 Mo. |
60 Mo. |
|
$2,000 - $5,000 |
.0508 |
.0354 |
.0286 |
.0243 |
|
$5,001 - $10,000 |
.0499 |
.0349 |
.0280 |
.0238 |
|
$10,001 - $25,000 |
.0490 |
.0346 |
.0273 |
.0233 |
|
$25,001 - $50,000 |
.0486 |
.0344 |
.0271 |
.0230 |
|
Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354
X $4,491 = $159/Mo.
|
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Alfax Furniture LOWEST PRICE GUARANTEE - We are committed to offering you the best possible price. If you find a lower price elsewhere, we will not only match that price but give you a $100 coupon toward your next order of $500 or more..
The item must be identical, including model number, components and U.S. warranty.
The item must be in new factory condition and in stock and available for purchase at that price from an authorized U.S. reseller.
Our Lowest Price Guarantee applies to merchandise price only; does not apply to tax or shipping charges. It does not apply to auction websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, or mail-in rebate offers.
Please call 1-800-221-5710 for details.
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Currently we deliver to all 50 U.S. States, the District of Columbia and U.S. Territories.
Additional delivery charges will be applied on shipments to Alaska, Hawaii, U.S.
Territories and U.S. islands. For shipping destinations outside of the Continental
U.S., we will contact you within 1 business day after you place your order to determine
the best method of shipment and to finalize your delivery cost. We do not deliver to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations. Please call us at 1-800-221-5710 with any questions.
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Furniture that ships via UPS or FedEx Ground typically will be left at your door
if you are not there at the time of delivery. However, Common carrier deliveries
require you to be present at the time of delivery. If needed, we can arrange for
the trucking company to call 24 hours prior to delivery so that you will know when
to expect them.
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Shipping methods vary depending upon the size of the item(s) being ordered. Product
specific information is available on each product page. Please call us at
1-800-221-5710
with any delivery questions or special instructions.
UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building. If you require additional
services, please call
1-800-221-5710
and we can help!
Common carrier (Truck) deliveries:
Merchandise too large or heavy to be delivered by UPS/FedEx will come by common
carrier truck. If your organization has an accessible loading dock, the driver will
leave the shipment there. If there is no loading dock, the driver will take the
merchandise to the end of the truck trailer where you will need to assist in lowering
the shipment to the ground. Tailgate delivery does not include inside delivery.
If you need inside delivery or have special needs such as staircase carries or assembly,
tell us in the shipping instructions/order comments area during checkout or call
us at
1-800-221-5710
to discuss. Additional charges may apply for additional delivery services.
We can arrange for the carrier to notify you 24 hours prior to delivery. This is
often helpful since you might consider bringing assistance to the delivery site
rather than pay for additional inside delivery services. Let us know if that would
be helpful by completing the shipping instructions/order comments area during checkout,
or call us at
1-800-221-5710
to discuss.
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AlfaxFurniture.com
discounts all freight deliveries so you can benefit from our overall volume with
our carriers. Larger shipments can have even better rates, so contact your Sales
Representative for a guaranteed low rate by calling
1-800-221-5710
.
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Because delivery times are scheduled at the discretion of the carrier used for your
order, we cannot accept requests for specific delivery times.
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Delivery times are indicated on the product page for each of the items on our website.
We have three levels of quick supply:
Same Day Shipping – These items are identified
on our site as leaving our facility the same day if your order is placed before
5pm Central time. Deliveries will then be made in a week or less depending upon
the distance traveled.
In-Stock Products – These products ship from
factories within 5 business days and typically are delivered in 1-2 weeks.
Standard Products – These are products that
manufacturers build to order. Shipping occurs within 3 weeks and delivery is generally
made in 2-4 weeks.
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We will endeavor to do the best we can for you. Sometimes we can access a local
source for the same or similar product. Please call
1-800-221-5710
to speak to one of our Sales Representatives for pricing and availability.
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Our sister company, National Business Furniture, LTD., is located near Toronto, Ontario and ships products to most locations in Canada. Please visit our website or call our friendly staff at 888-780-2280.
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Only basic tools are required to assemble some products. Generally, you'll need
a screw driver and possibly a hammer.
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Instructions will come with the item. If you have any questions and the factory
provides a toll free number for that purpose, please contact the factory. In all
other instances, call AlfaxFurniture.com Customer Service at
1-800-638-6015
for assistance.
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Yes, we work with assembly firms throughout the United States. Please call
1-800-221-5710
and a Sales representative will refer you.
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AlfaxFurniture.com
guarantees all our heavy-duty furniture for a period of 25-years from manufacturers'
defects. If an item were to become defective as a result of workmanship or material,
we will replace that item at no charge. Factories will normally request inspection
of the furniture for review.
This guarantee does not apply to normal wear and tear, or for products used 24 hours
per day. Some select items carry guarantees up to 50 years; please see specific
items or call us at
1-800-221-5710
for details. Orders over $15,000 and products with electronic components are subject
to manufacturer's warranty. This guarantee does not apply to color matching. If
there is a question, please request free color samples prior to placing your order.
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If we are able to cancel your order before it is produced and/or shipped, there
is not a charge for the cancellation. If the product has been shipped, you will
be responsible for all inbound and outbound shipping charges. These charges will
be deducted from your refund. Cancellations or returns must be authorized in advance.
Please call
1-800-638-6015
and a Customer Service representative will assess the situation and, if need be,
issue a return authorization.
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If an item needs to be returned, restocking fees and freight charges may apply.
Please call
1-800-638-6015
and a Customer Service representative will assess your situation. If you have any
doubts about color matching, please request free color samples prior to placing
your order.
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We carry quality brands and work to ensure that your new furniture is delivered
in perfect condition. If you need service on furniture, we will do everything we
can to help you. Contact us at
1-800-638-6015
or
email us
for service, product inquiries, billing inquiries, or product quotations.
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Please call
1-800-638-6015
or
email us
and a Customer Service representative will be able to assist you.
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Our DUNS number is 04-543-1319.
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Our Federal Tax Identification number is #20-3853569. You can also download a copy of our W-9 form.
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Yes. Please write "One Time Per Year", "Two Times Per Year", or "Delete" on a copy of the
back cover of your catalog (with the mailing label on it) and fax it to 1-800-638-6445
or call us at 1-800-221-5710. You may also visit our Contact Us page and send us your Priority Code from the blue box on the
back cover of your catalog. Or you can simply fill out our online form. Please be aware that it may
take up to 90 days to take effect and you may receive additional catalogs during that time.
If you're currently not receiving our email newsletter which contains special offers and information on
new products, please let us know if you would like to begin receiving it.
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Yes. Please make the changes to the mailing label on a copy of the back cover of
your catalog and fax it to
1-800-638-6445
or call us at
1-800-221-5710
. You may also visit our Contact Us page.
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Yes,
click here
or call us at
1-800-221-5710
. A Sales Representative will be happy to send you a catalog via USPS today.
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Please write "Do Not Rent" on a copy of the back cover of your catalog (with your
mailing label on it) and fax it to us at
1-800-638-6445
or call us at
1-800-221-5710
. You may also visit our Contact Us page to send us notice.
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TeleSight is a Customer Satisfaction research firm contracted by AlfaxFurniture.com to conduct survey research in order to help us better understand how we can improve our service to customers like you. The surveys are triggered by a service event, so any contact you receive from TeleSight will be specific to your existing relationship with AlfaxFurniture.com. These surveys are designed to be brief since your time is very important. We try to gather as much actionable information as possible to evaluate our overall service to our customers and to make the necessary improvements to get better. Your feedback about our services is extremely important to us. If you would like to know more about the TeleSight, the company we’ve contracted to conduct these surveys, please go to www.telesight.com.
Thank you for your participation. We greatly appreciate your business.
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